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FAQs

All orders are held for a couple of hours after placing an order to allow for you to email us any changes. We then send your order off to our warehouse for fulfillment either same day or next business day. (This means, each working day, our team take all the orders, package them, label them and get them on a truck with a courier or over to the post office).

As we've grown, we've opened up new shipping locations in each country or from one or more central distribution points to be most effective for each country.

We currently have distribution warehouses in the United States, Canada, United Kingdom, Singapore, Netherlands, Australia, New Zealand and China.

The shipping times varies by country, we will let you know in the checkout, but generally speaking we see deliveries take as little as two business days, and up to 8 business days (which is about a week and half if there are no public holidays).

If you have any concerns, please do email us at care@natpat.com, we run a small and fun support team and enjoy solving concerns and getting you to love us even more.

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